Personal Tax Assistant

£21,000 – £26,000

Starting salary is £21,000 (changes in April to £22,308) and increases to £26,000 as you progress through the levels. We also pay bonuses on achieving targets.

Independent and proud, the RIFT Group has been helping clients get the most from their money since 1999. From claiming tax refunds for individuals through to helping small business innovators claim R&D Tax Credits, we combine world-class expertise with inexhaustible passion.

 Why RIFT?

• Encouraged and funded to acquire qualifications such as ATT
• Career advancement and further learning
• Hybrid working (6mths office based until full training complete)
• New modern offices in Ashford, close to the M20 with free parking
• A hospitality area with free coffee and snacks
• Warm and friendly working environment
• Passionate colleagues and a great team spirit
• Regular incentives
• Incremental holiday allowance
• Contributory pension and cash back health cover

 About the role…

Our Personal Tax Assistants play a key role in our business. They are accountable for ensuring our customers receive timely and informative updates, alongside supporting our Personal Tax Teams with various important tasks including liaising with HMRC, document completion and customer information gathering. We are interested in your potential and would love to hear from you even if you haven’t got experience with tax, tax returns or HMRC rules and regulations.

This role is a golden ticket to fast-track career progression, within a 3-year period you could be a RIFT qualified Personal Tax Consultant! What you do here at RIFT really makes a difference to the lives of many, so if you have ambition, have good written communication, sound numeracy and IT skills and the desire to work as part of a collaborative team who change the lives of those they service, then this might be the job for you!

Working hours are 37.5 per week, 9:00am – 5:30pm Monday to Friday with one evening shift each week. The first six months of this role will be office based in order to complete training and receive adequate coaching.

 A bit about our culture…

Culture is a word used to describe people’s ‘way of life’, meaning the way groups do things. Every company has a culture, but here at RIFT we have something truly unique. Passion for delighting our customers runs deep in our veins, whether you work directly with our customers or provide an internal service to our colleagues. This unwavering passion is what draws us together to provide a seamless and efficient journey for our customers.

In case you can’t already tell – we love our customers, and they stand at the centre of every business decision we make. Our intricate understanding of their pain points and desires has driven us over the past 20+ years to sharpen our sector knowledge, resulting in the design of remarkable and trusted solutions that truly make an impact.

We laugh (a lot), speak the truth (and nothing but the truth) and push ourselves (and one another) to dominate the world of tax returns. We know that happy employees deliver, which in turn creates happy customers who return. For this very reason, we have developed an environment that enables our colleagues to realise not only our dream but that of their own.

 About you…

• Passionate about customer service and talking to our customers; we’re looking for strong and confident communicators.
• Great listening and problem-solving skills.
• Good at simplifying complicated things.
• Excellent written skills.
• Resilient with the ability to recover from setbacks quickly.
• Self-motivated individual with the ability to energise others and hit targets.
• Confident operating computer systems such as Microsoft Office.
• Well organised and able to manage multiple activities simultaneously.
• Ability to work to tight deadlines and prioritise under pressure.
• Strong accuracy and attention to detail.
• Embodies the RIFT values: Reliable, Integrity, Friendly and Tenacious.

We’re dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.

RIFT Group is GDPR compliant. Please visit the RIFT Group website’s careers page to view our Privacy Statement, which confirms how we collect, process and protect your personal data.